Rialto.pk offers a very seamless and convenient seven days Return/Exchange policy.
As we believe in total customer satisfaction experience, we have designed our model around the convenience of the customers.
- Rialto.pk gladly accepts returns of unused, unwashed, tagged & packed merchandise.
- Jewelry items carry a no refund no exchange policy.
- Copy of Invoice and filled return form is required for tracking and processing the return.
- You can return the product for a Refund or store credit.
- Store credit can be used to purchase again from Rialto.pk.
- Refunds will be processed via any mobile payment solution similar to EasyPaisa. Amounts larger than Rs.10,000 will be transferred via Bank.
- Rialto.pk will bear the refund charges incurred on the transfer of amount.
- Delivery charges will not be refunded.
- Rialto.pk will not bear the return shipping charges until it is our team's fault.
- To cut down on customer's return shipping costs and to add convenience, Rialto.pk will get all the return packages picked up on its own cost from the customer's address and will further deduct the amount from the refund/coupon.
- Returns will be processed within three working days after the receipt of the package at Rialto.pk office.
To download the Return form please visit this link:
To request a return, please fill the form below, don't forget to mention your order number: